Order and Payment Information

Orders may be placed by sending an email to info@michaelhingson.com or by calling (415) 827-4084. Orders will be confirmed by The Michael Hingson Group, Inc. via phone and email before shipment is made.

Payment for every order must be received by The Michael Hingson Group, Inc. before the order will ship. Exceptions to this policy must be approved in advance by The Michael Hingson Group, Inc. Company and government purchase orders may be accepted if arranged in advance with The Michael Hingson Group, Inc.

The Michael Hingson Group, Inc. accepts the following credit cards when placing orders: Visa, MasterCard, and Discover. Payment for orders may also be made by cashier’s check or money order. Personal checks will be accepted on a case by case basis.

Shipping, Warranty and Return Information
All products are shipped by Federal Express Ground or Home Delivery unless other arrangements are made between you and The Michael Hingson Group, Inc. The cost for Ground or Home Delivery shipping is $25.00. If you want to expedite delivery, please order by phone or e-mail and specify your shipping needs. The customer is responsible for paying all shipping cost. All items are shipped FOB Origin unless otherwise agreed to in advance by The Michael Hingson Group, Inc.

The Michael Hingson Group, Inc. offers no warranties or guarantees on the products we sell other than the manufacturer’s warranties provided by the manufacturers. For information about possible warranties or guarantees, please contact the manufacturers directly. The Michael Hingson Group, Inc. provides telephone support at no charge for the products we sell. Onsite training is available for a fee to be determined should such training be necessary.

You may return items purchased from The Michael Hingson Group, Inc. within thirty days of the date it was shipped to you for a replacement or refund. Please note that we do not refund shipping and handling charges. Please contact our office for a return authorization number before returning an item. Returned items must be in the original packaging and be in undamaged and working condition. When returning an item for a refund all components and paperwork must be present in the original packaging. Please also include the packing slip. Please send returns to: The Michael Hingson Group, Inc., 84 Bahama Reef, Novato, CA 94949.

If you are interested in applying for the special low interest loan program please download both the NFB Cover Letter and Loan Package (pdf) or NEW! Online Loan Application